We try to handle all your questions as soon as possible. If necessary, we will call you to provide with better and more specified support. We know it can be annoying if you have a complaint about the service as you experience them. Nevertheless, we kindly ask you to pass on your complaint via e-mail to the department of customer care. Our customer care team will review the complaint and attempt to resolve the complaint to everyone's satisfaction. Our data:

Contact -
Kruisbergseweg 46A
6601DD Wijchen
BTW: NL 8225.31.914.B01

Bank details:
ByKay B.V.
IBAN: NL43 RABO 0108 5698 29

After receiving your complaint, you will receive a confirmation. We will respond to your complaint within 14 days of receipt, but we may need more time, for which we will inform you, should that be the case.


Do you have any feedback for us? Let us know via our Social Media channels, email or by phone.